Privacy Policy

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Last updated: July 17th, 2025

At Axis Clean ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website https://axisclean.com.au , engage with our services, or contact us. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Address
• Booking and service details
• IP address, browser type, and usage data via cookies and analytics tools

We only collect personal information that is reasonably necessary for, or directly related to, our business functions and activities.

2. How We Collect Information

We collect information when you:

• Visit our website
• Submit an enquiry form or quote request
• Book a cleaning service
• Subscribe to our newsletter
• Communicate with us via email, phone
• Interact with our social media pages
• Provide information directly to our cleaners or staff during service delivery.

Where reasonable and practicable, we will collect personal information directly from you.

3. Why We Collect Your Information

We use your personal information to:

• Provide and manage our cleaning services
• Process bookings and payments
• Send confirmations, reminders, and updates related to your bookings and our services
• Improve our website and services
• Communicate promotions, updates, and surveys (only if you have opted-in to receive marketing communications)
• Meet legal, regulatory, and insurance obligations
• Respond to your enquiries and requests.
• For internal record keeping and administrative purposes.

4. Cookies and Analytics

We use cookies and similar technologies to improve your Browse experience and track website usage. Cookies are small files placed on your device that help us understand how our website is used.

You can control and manage cookie settings in your browser to accept or reject cookies. However, if you disable cookies, some features of our website may not function properly.

We use analytics tools such as Google Analytics to help us analyse how visitors use our website. These tools use cookies to collect standard internet log information and visitor behaviour information in an anonymous form.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal data to third parties.

We may share your information with:

• Our employees, or service providers (e.g., cleaners, booking system providers, IT support) for business purposes and to provide our services. These third parties are bound by confidentiality and privacy obligations.
• Trusted third parties who provide services to us e.g., service M8, MYOB under strict confidentiality agreements.
• Legal authorities if required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In the event of a business sale, merger, or acquisition, your personal information may be transferred to the new entity.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.These steps include:

• Storing personal information on secured servers and using encrypted systems where appropriate.
• Implementing access control policies for our staff to limit access to personal information.
• Conducting regular data audits and security assessments.
• Implementing physical security measures to protect our premises and records.

However, no data transmission over the internet can be guaranteed as completely secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or receive from us.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit before submitting personal information.

8. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and to request that we update or correct any inaccurate, incomplete, or outdated information.

If you wish to access, correct, or request deletion of your personal data, please contact us in writing at admin@axisclean.com.au. We will respond to your request within a reasonable time, in accordance with the requirements of the Privacy Act 1988 (Cth). We may require identity verification before providing access to your information.

9. Marketing Communications

If you have opted-in to receive marketing communications from us, we may send you information about our services, promotions, and updates. You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in the email or contacting us directly using the details in the "Contact Us" section.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to affected individuals, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with the revised "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or complaints about our privacy practices or this Privacy Policy, please contact us:

Axis Clean

Email: info@axisclean.com.au 

We will treat your query or complaint confidentially and will endeavour to provide a response within a 30 day time period. If it takes longer we will inform you of the investigating process. If you are unsatisfied with how we handled your complaint you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Website Terms of Use

Welcome to the Axis Clean website www.axisclean.com These Website Terms of Use govern your access to and use of our website. By accessing or using this website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Intellectual Property

The content and features of the Axis Clean website are the exclusive property of Axis Clean or its content suppliers.This ownership is protected under Australian and international copyright, trademark, and other intellectual property laws.

2. Age Limits

This website is intended for users who are at least 18 years of age. By using this website, you represent that you are at least 18 years old. If you are under 18, you may use our website only with the involvement and permission of a parent or guardian.

3. Links to Other Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Axis Clean. Axis Clean has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Axis Clean shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

4. Disclaimer

The information provided on the Axis Clean website is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Axis Clean reserves the right to modify the content of the website at any time without prior notice.

5. User Conduct

You agree to use the Axis Clean website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Website Terms of Use at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website.

7. Governing Law

These Website Terms of Use are governed by and constructed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

8. Contact Us

If you have any questions about these Website Terms of Use, please contact us at info@axisclean.com.au.